WANT ACCESS TO FAVOURABLE ENERGY TARIFFS?

BEEN TOLD YOU CANNOT GET A SMART METER WORKING WHERE YOU LIVE?

READ BELOW AND PERSIST!

Having problems getting a smart meter installed or it’s installed and not working?

To get access to more favourable energy tariffs a pre-requisite is you require to have a properly operating smart meter. Your Energy Supplier is now required by the Energy Ombudsman to provide an installation appointment within 90 days and to put forward plans to repair your smart meter if it is not working because of fault(s) within their control. In some cases, automatic compensation may be payable.

As always, you should in the first instance contact your Energy Supplier and as necessary initiate and exhaust their complaints process. Your Energy Supplier is likely to attempt to connect your smart meter by radio failing which cellular signal. In some locations in our area however, connection by either of these means is not possible and in such circumstances, you may wish to raise with your Energy Supplier the possibility of becoming connected by wi-fi (‘Virtual WAN’) which has been shown to work in locations where radio and cellular signals are poor or non-existent. Should your Energy Supplier not resolve matters for you and you require to make a complaint to the Energy Ombudsman, it may be helpful to make clear you have previously raised the possibility of being connected by Virtual WAN with your Energy Supplier.